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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Connor McAlister

May 20, 2025

5  out of  5
rating by Connor McAlister
"Always happy to help with anything I need. I am extremely satisfied with my policies as they find the best pricing and are transparent for all policies. Customer service is top notch!! Very timely in responding and taking care of any requests I have! Taylor and Shannon are top tier!!"
We responded:
"Connor, thank you for your wonderful review! We’re delighted to hear that you’re extremely satisfied with your insurance policies and appreciate our transparency and exceptional customer service. Taylor and Shannon are truly valued members of our team, and we’re glad they could assist you in a timely manner. We sincerely appreciate your business and look forward to continuing to work with you."
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Dizzie Tripp

May 20, 2025

5  out of  5
rating by Dizzie Tripp
"Satisfied"
We responded:
"Dizzie, thank you for taking time to give is a five-star review. We sincerely appreciate your business and look forward to continuing to work with you."
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Autumn Anderson

May 16, 2025

5  out of  5
rating by Autumn Anderson
"Heike is always so helpful! Very quick at providing quotes, and giving the best options. Thank you 😊"
We responded:
"Autumn, we appreciate you giving us another 5-star review! Thank you for taking the time to recognize Heike & Taylor over the years. They both work incredibly hard to bring you the best options for your Auto and Home Insurance! We sincerely appreciate your business and look forward to continuing to work with you. "
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Chris Voros

May 14, 2025

5  out of  5
rating by Chris Voros
"Heike always makes sure we have the right coverage at the best price we can get."
We responded:
"Chris, thank you for taking time to give is a five-star review. We sincerely appreciate your business and look forward to continuing to work with you."
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Tamara Johnson

May 13, 2025

5  out of  5
rating by Tamara Johnson
"Amazing insurance office! Very professional, excellent customer service/support!! Thank you team!! Special shout out to Shannon and Taylor!!! Thank you guys for taking care of my family and myself!!!"
We responded:
"Tamara, thank you for your second wonderful 5-star review! We're delighted to hear that you had a great experience at our office. Our team, especially Shannon and Taylor, is dedicated to providing excellent customer service for all your auto insurance needs. We appreciate your trust in us to take care of you and your family!"
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Milo Berg

May 13, 2025

5  out of  5
rating by Milo Berg
"Shannon Sowell gave me excellent service at Joe Monteleone's State Farm office. I had trouble paying my invoice via website; she found the problem and helped me complete my payment in no time at all. I appreciate her friendly efficient service."
We responded:
"Milo, thank you for your positive review! We're thrilled to hear that Shannon provided you with excellent service at Joe Monteleone's State Farm office. We strive to make managing your auto insurance as smooth as possible, and we're glad she could assist you with your payment issue. Your appreciation means a lot to us!"
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Norma Martinez

May 1, 2025

5  out of  5
rating by Norma Martinez
"Great customer service is hardly acknowledged, actually great customer service is a very rare. I would like to take this time to comment on the excellent customer service i received from Erin Wiggins at State Farm. She is very patient and goes out of her way to provide and obtain the information I need. She is understanding of the consumers needs and she really helped put my mind at ease and offered suggestion and options to answer those questions and concerns i had. She is an asset and I wanted her to be recognized. Keep up the good work Erin, people like you do make a difference in this world. Have a Great Day!! :)"
We responded:
"Norma, thank you so much for your kind words! We’re thrilled to hear about your positive experience with Erin. She truly embodies our commitment to excellent customer service, and we’re lucky to have her on our team. Your recognition means a lot to us, and we look forward to assisting you again with your insurance in the future!"
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Annie Downs

April 18, 2025

5  out of  5
rating by Annie Downs
"Raeven was so amazing! She answered all of my questions and got me everything I needed immediately and within a timely manner! 10/10 would recommend!"
We responded:
"Annie, thank you so much for taking the time out to recognize our office! We're thrilled to hear that Raeven provided you with exceptional service. Your recommendation means a lot to us, and we look forward to assisting you again in the future!"
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David Clayburn

March 24, 2025

5  out of  5
rating by David Clayburn
"Taylor Brown and Shanon Sowell are 2 of the most amazingly helpful people that have made my transition to State Farm for my moving into the area a completely painless transition for insurance. Yall have been so much help through all of this. And all my annoying emails and phone calls yall have been troopers. You are both a true sense of service and credit to employer, to your company, and to your customers. I appreciate you both."
We responded:
"David, thank you so much for your kind words! We’re thrilled to hear that Taylor and Shanon made your transition to State Farm smooth and hassle-free. We pride ourselves on providing exceptional service, and it’s wonderful to know that their efforts made a difference for you. Your appreciation means the world to us, and we’re here to assist you anytime!"
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Gina Winkenwerder

March 19, 2025

5  out of  5
rating by Gina Winkenwerder
"Joe and his staff go above and beyond for their customers. I sent one email, and they sent my proof of insurance to my mortgage company who insists on faxing. They also made sure we were taken care of when our roof suffered hail damage. Very responsive and friendly."
We responded:
"Gina, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. We strive to provide top-notch service and support for all our customers, and it's great to know we could assist you with your insurance needs. If you ever need anything else, please don't hesitate to reach out!"
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Jamie Wade

March 13, 2025

5  out of  5
rating by Jamie Wade
"The team there, especially Shanon, are knowledgeable and so kind. I've been with the agency for a loooong time and the people are what keep me there."
We responded:
"Jamie, thank you so much for your kind words! We're thrilled to hear that you’ve had a positive experience with our team, especially Shanon. Your loyalty means the world to us, and we look forward to continuing to serve you!"
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Avery McSpadon

March 10, 2025

5  out of  5
rating by Avery McSpadon
"My family and I have been with State Farm for a while now and we genuinely love the team! Heike Ness as been fantastic and so very quick and willing to help us with anything and everything we need! We appreciate everything State Farm has done for us! God Bless!"
We responded:
"Avery, thank you for your wonderful review! We're so glad to hear that you and your family have had a great experience with Heike and our team. Your support means a lot to us, and we're here to help whenever you need it. "
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Shonah Scott

February 24, 2025

5  out of  5
rating by Shonah Scott
"I been with StateFrarm for a while now, and every time I need something or help they are always will go the extra mile to help. These ladies Erin Wiggins, Heike Ness, Sharon Sowell, Raeven Rooks, Amani Windon and Taylor Brown. I am so grateful that they are here, it's not every day you get help. They are my insurance therapist. Best water 💧"
We responded:
"Shonah, thank you so much for your kind words! We’re thrilled to hear that our team has consistently provided you with exceptional customer service. Your satisfaction is our top priority, and we’re glad to be your trusted insurance partner. If you ever need anything, don’t hesitate to reach out!"
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Austin Cheek

February 24, 2025

5  out of  5
rating by Austin Cheek
"Heiki was amazing she was a great help with everything!! She saved me the stress and worry about everything and was a great help sending the claim to the body shop! Thank you so much for the great experience!"
We responded:
"Austin, thank you for your wonderful review! We’re delighted to hear that Heike was able to assist you with your insurance claim and make the process easier for you. Your satisfaction means a lot to us, and we truly appreciate your business. If you need any further assistance in the future, please don’t hesitate to reach out!"
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Amanda Isaac

February 5, 2025

5  out of  5
rating by Amanda Isaac
"I’ve always received prompt, helpful service. When our barn burned down, the concern was amazing! Our claim was settled quickly and fairly."
We responded:
"Amanda, we pride ourselves in helping our insureds find the right insurance at the right price to meet your needs. Thank you for recommending Taylor and sharing your experience! We sincerely appreciate your business and look forward to continuing to work with you."
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Jonathan Pedraza

February 4, 2025

5  out of  5
rating by Jonathan Pedraza
"Taylor helped me greatly! Much aprreciated!"
We responded:
"Jonathan, thank you for your kind words! We're thrilled to hear that Taylor provided you with great service and assistance. We appreciate your feedback and look forward to serving you again in the future."
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Adam Robeau

January 23, 2025

5  out of  5
rating by Adam Robeau
"Great company and great people. Heike and Joe are always supportive and quick to respond to any of my families needs."
We responded:
"Adam, thank you for your sharing your experience! We know great customer service is the key to a remarkable experience. You're a great customer and we're so glad to have you trust us for all of your insurance needs. We truly appreciate your business!"
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Jeremy

January 23, 2025

5  out of  5
rating by Jeremy
"I have had Joe as an agent for years now and I have never had a negative issue occur! Joe is very friendly and helpful, his staff that I have worked with are all very friendly, patient and helpful as well (Taylor Brown, Shanon Sowell and Heike Ness), and when I have had a premium increase for whatever reason, they have always been fair increases compared to some other agents/companies that I have been with."
We responded:
"Jeremy, thank you for your wonderful review of our office. We take pride in providing both professional and personal service and work diligently to find the lowest and best rates tailored to your needs. We truly appreciate your trust and look forward to continuing to serve you more in the future!"
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Dale DePrima

January 17, 2025

5  out of  5
rating by Dale DePrima
"All the staff members are super helpful and courteous. Heiki saved me 40+ dollars over my previous auto policy with that All- company. I had not changed in more than 25 years. Like everyone else I needed to save $$$. Thank you so much!"
We responded:
"Dale, thank you for your wonderful review! We're thrilled to hear that Heike was able to help you save significantly on your auto insurance policy. Our team is dedicated to providing exceptional service, and it's great to know that we made a positive impact on your experience. We appreciate your trust in us and look forward to serving you again! "
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Patrick Ware

January 16, 2025

5  out of  5
rating by Patrick Ware
"This State Farm agency is by far the best as far as Im concerned. Its employees like Heike Ness that make it an easy choice. I recently had an extreme incident and she went above and beyond to make sure all my questions and concerns were answered and met. Thanks Heike!"
We responded:
"Patrick, thank you so much for your kind words! We're thrilled to hear that Heike was able to assist you during such a challenging time. Our team is dedicated to providing the best service possible, and it’s great to know that you felt supported. We appreciate your trust in us and look forward to serving you again!"
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Desiray Kyle

January 16, 2025

5  out of  5
rating by Desiray Kyle
"Heike was SO Helpful, and informative on everything I needed assistance with! Very pleased with Joe Monteleone office! Definitely Recommend State Farm and Assistance from Heike!"
We responded:
"Desiray, thank you so much for taking the time to recognize Heike! We're thrilled to hear that she was able to assist you effectively. Your recommendation means a lot to us, and we appreciate your support of Joe Monteleone State Farm. If you need anything else, don’t hesitate to reach out!"
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Paul Bilant

January 16, 2025

5  out of  5
rating by Paul Bilant
"Shanon was very helpful in my trying to understand some insurance items. Positive attitude and knowledgeable."
We responded:
"Paul, thank you for continuing to recommend us! We're thrilled to hear that Shanon was able to assist you and provide the information you needed. We take pride in our team's positive attitude and expertise. We sincerely appreciate your business and look forward to working with you in the future!"
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Anthony Turner

January 14, 2025

5  out of  5
rating by Anthony Turner
"Ms. Heike went above and beyond to make sure that I was well taken care of after my accident.I highly suggest using this office,, they really treat you like family."
We responded:
"Anthony, thank you so much for your kind words! We're thrilled to hear that Heike was able to provide you with the care and support you needed after your accident. Our team truly values treating our clients like family, and your recommendation means the world to us. We sincerely appreciate your business and look forward to working with you in the future!"
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ashley herrera

January 12, 2025

5  out of  5
rating by ashley herrera
"Amani created a comfortable environment for me to share my thoughts on switching insurance and effectively explained how the change would benefit me. I truly appreciate her guidance in helping me understand why switching is a smart decision."
We responded:
"Ashley, thank you for your wonderful review! We're so glad to hear that Amani made you feel comfortable and was able to guide you through the process of switching insurance. Your satisfaction is our priority at Joe Monteleone State Farm, and we're here to help you every step of the way. We sincerely appreciate your business and look forward to doing business with you!"
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Ashley Ibanez

January 11, 2025

5  out of  5
rating by Ashley Ibanez
"Amani was incredibly helpful in explaining how auto insurance works, and she made everything so easy to understand. She was super patient and took the time to answer all my questions, which made me seriously consider switching to State Farm. Great experience!"
We responded:
"Ashley, thank you so much for your kind words! I'm thrilled to hear that Amani was able to help you understand auto insurance and made your experience enjoyable. We appreciate your consideration in switching to Joe Monteleone State Farm, and we're here to assist you with any further questions. "